Hawaya Safety Tips

How do I keep the security and safety while using the hawaya?

Hawaya takes all steps to ensure that the acquaintance takes place in a safe environment, and that the platform is not misused by unreliable people.

To maintain this level, we recommend that our users use the reporting feature when exposed to any situation that harms the platform or harms the user.

We recommend that you always read the following safety instructions in order to maintain a healthy relationship through Hawaya:

In Hawaya user safety is a priority. To stay safe, there are some steps you should follow during dating - both online and face-to-face.


Please read the information below and remember that you are always the best expert for your safety; these instructions are not meant to be a substitute for your judgment and experience.

The Hawaya team is not responsible for any actions made by its members within or outside the application.


        Online Behavior:

  • Financial resources: You must protect your money and not send money or financial information, never respond to any request to send money, especially abroad or by bank transfer - even if the person claims to be in an emergency. These include bank transfers such as sending money, or sending cash gifts through mobile networks, credit cards or traditional gift cards. The sender has no protection against loss and it is almost impossible to go back or track the money.Protect your personal data: Do not give out any personal data, such as: national number, credit card number, work or home address for people you do not know or have not met personally. Note: Hawaya will not send you an email to ask about your username and password. We will not disclose your data to any other user. No one can be tracked by using the app.
  • Be smart when using the app: Report suspicious users and report any concerns about any suspicious user with any profile. It is important to commit to using the app only without creating external conversations so that you can report the user and that we can take the necessary steps to block the account and protect the data. Some bad users may try to transfer conversation to messages, e-mail or phone conversations in order to prevent us from following them and taking action against them.
  • You are not allowed to take a screenshot of your conversation with any user.
  • You must report suspicious behavior. In addition, please report anyone who violates these terms and conditions.

    Examples of violations include:

  • Requesting money or donations
  • Requesting personal photos
  • Minors using the app site
  • Sending email, spam or aggressive messages
  • Behaving improperly during or after a date
  • Register or create fake personal profiles


You can always report specific text in a conversation by clicking on the text and specifically reporting it. The customer service team will review the text and take steps to ban the offending user.

  • Report any attempts to sell a product or service:
  • Always take precautions and follow these guidelines to help you stay safe:
  • Get to know the other person. Communicate through the app and get to know users seriously either online or using the app before meeting them personally. Bad users often push people to communicate with them outside the platform. You are free to search and take due diligence on your part.
  • You should always meet users in public places - not in a private or remote place and / or in a house or apartment. If the other user is pressing you, ask to leave the date and leave the place immediately.
  • Tell your friends and family about your plans Tell a friend or family member when and where the date will be. Make sure your mobile phone is charged and with you at all times and make sure you do not get into the other user's car or give them your detailed home address.
  • Going to the date you must be independent and responsible for your own means of transportation, do not accept a ride home with your date in the first meeting.
  • Stay alert, consuming alcohol and / or narcotics may weaken your judgment and may put you at risk. It is important to keep your mind clear and avoid anything that might endanger you. Be aware that bad users may try to take advantage of the opportunity by switching your drink with synthetic materials.
  • Remember — even if you follow these tips, no method of risk reduction is perfect. If you have a negative experience, please know that it is not your fault and help is available. Report any incidents through the app and consider reaching out to one of the resources below. If you feel you are in immediate danger or need emergency assistance, call122 immediately or your local law enforcement agency. Emergencies include threats of sexual assault or assault; violent behavior, health risk or other person's health risk.

    National Council for Women – Sexual Violence Hotline

    Egyptian Family Planning Association
    +20 2 24027852

    Al Nadeem Center for Rehabilitation of Victims of Violence – Women’s Program
    +20 1006662404

Click here for additional resources in other countries: https://mtch.com/safety-details-international