Privacy Policy


Hawaya Privacy Policy


Welcome to the Hawaya Privacy! This document describes and explains how we collect, store, protect, share your information, with whom we share it, and also tells you everything you should know about choosing how your information is handled and disclosures. Here, Hawaya (Data Controller) is also referred as “we”, ”us”, or “our”. We encourage you to read this Privacy Policy carefully when using our mobile applications and websites, (the “Services” ) or transacting business with us.


By downloading and installing how app, you authorise us to collect, transfer, store and disclosure information as described in this privacy policies. If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us. All of this privacy policy was updated on June, 27th of 2018.


The information we collect


Registration Information. During the process of creating an account, we may ask you to login with your Facebook account (which we will specify exactly what we collect and use) and also ask some specific information about you, such as:



We only obtain information from your Facebook account that you specifically authorise and grant us permission to obtain. You are able to have full control of your information registered in Hawaya and can update at any time just logging in to Hawaya (apart from email address, date of birth and gender that you will be able to change only through your Facebook account in order to correct something). Some of the registration Information, which includes you name, age and gender may be visible to the public on your profile page inside the application. Among the types of Personal Data that this Harmonica collects, by itself or through third parties, there are: camera permission, for account verification, approximate location permission (continuous) and social media accounts permission.


In General. We may collect Sensitive Data and other informations as well. Sensitive Data includes information, comments or content (e.g. photographs, video, profile, lifestyle) that you optionally provide that may reveal your ethnic origin, nationality, religion and/or sexual orientation. By providing Sensitive Data to us, you consent to the collection, use and disclosure of Sensitive Data as permitted by applicable privacy laws. We may also collect your geolocation information with your consent. We may collect this information through our online services, such as website and mobile application.


Information you provide. We may collect and store any personal information you enter on our website or on a mobile application, or provide to us in some other manner. This includes identifying information, such as your name, address, email address and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). You may also provide us information about your interests and activities, your gender and age, and other demographic information such as your hometown or your username.


Information about others. We may collect and store personal information about other people that you provide to us, such as their name, address and email address. If you use our Services to send others (friends, relatives, colleagues, etc.) a product as a gift, we may store your personal information, and the personal information of each such recipient in order to process those requests or facilitate future activities.


Information collected automatically. We automatically collect information from your browser or device when you visit our website or application. This information could include your IP address, device ID, your browser type and language, access times


Other Technologies. We may use standard Internet technology, such as web beacons, pixel tags, local storage and other technologies that facilitate personalisation to track your use of our Services. We also may use these technologies in advertisements or email messages to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer through our website or application to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities. By deactivating the option to share this kind of information with us from you phone, it may compromise the quality of our services, since this information is fundamental for us to deliver a personalised product for you.


Cookies are small sets of data stored in the your device. Basically, it is a tool that stores information about website visits, recognises you and your preferences each time you open the Hawaya app, and ensures our app and website functionality and enables us to provide the services you, our members, request. Any use of Cookies – or of other tracking tools – by us or by the owners of third-party services used by Harmonica serves the purpose of providing the service required by the user with more quality and more efficient. If by any reason you don’t want us to have access to your Cookies, you can disable manually this option in your device by blocking cookies and local storage devices, but it is important to reinforce that this could compromise the functionality of the app, as also as some features that would need this option to store Cookies available.


Information collected by third-parties. We may allow service providers, advertising companies, ad networks and other third parties, to display advertisements on our site. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. We do not provide any non-masked or non-obscured personal information to these third parties.


Data Storage. By using the App, you agree and states that know that Hawaya is an app that, mainly, has its server located in Egypt. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence. By, intentionally or automatically, submitting your personal or commercial data, as well as sensitive data, you agree to the transfer of your personal information to, and storage and processing of your personal information in Egypt.


How we use the information we collect


In General. We may use information that we collect about you to:

Financial information. We may use financial information or payment method information to (i) process payment for any purchases, (ii) enrol you in the discount, rebate, and other programs in which you elect to participate, (iii) to protect against or identify possible fraudulent transactions, and (iv) otherwise as needed to manage our business.


Job applicants. If your personal information is submitted when applying for a position with our company, the information will be used solely in connection with considering and acting upon your application. We may retain your personal information, but only for the purpose of considering your application for current or future available positions.

Please review Your choices about collection and use of your information below.

In all circumstances, we may perform these functions directly or use a third party vendor to perform these functions on our behalf who will be obligated to use your personal information only to perform services for us. Also, if you access our website, mobile applications or other online services from a third party social platform, such as Facebook, we may share non-personal information with that platform to the extent permitted by your agreement with it and its privacy settings.




Facebook permissions asked by this application

Hawaya may ask for some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it. This permission allows us to connect with your account on the Facebook social network, provided by Facebook Inc. For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy. The permissions asked are the following:


Basic information

By default, this includes your information such as id, name, picture, gender, and their locale. Certain connections such as the your friends, are also available. If you have made more of your data public, more information will be available.

About Me

Provides access to your 'About Me' section of the profile.

Access Requests

Provides read access to your friend requests.


Provides access to your birthday.


Provides access to your primary email address.


Provides access to your gender information.


Device permissions for Personal Data access

Depending on your specific device, Hawaya may request certain permissions that allow it to access your device data as described below. By default, these permissions must be granted by you before the respective information can be accessed. Once the permission has been given, it can be revoked by you at any time. In order to revoke these permissions, you may refer to the device settings or contact us for support at the contact details provided in the bottom part of this policy. The exact procedure for controlling app permissions may be dependent on your device and software. Please note that the revoking of such permissions might impact the proper functioning of this application. If you grant any of the permissions listed below, the respective personal data may be processed (i.e accessed to, modified or removed) by us.


Approximate location permission (continuous)

Used for accessing your approximate device location. We may collect, use, and share your location data in order to provide location-based services, such as a match that you like to be in the same city as you.

Camera permission

Used for accessing the camera or capturing images and video from the device and also verifying your account, when requested by you to do it.


Data retention


If you have an online account with us, you may delete or disable your account at any time by visiting the "Settings" page for your account. If you delete or disable your account, we will retain certain data for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our Services or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties' policies.


It is important to state that all your personal data might be processed and stored for as long as required by the purpose we have been collected for. So, as long as you allow us, we are going to keep your data to deliver our services to you (or until we help you to find you loved one). Hawaya may be allowed to retain Personal Data for a longer period whenever you has given consent to such processing, as long as such consent is not withdrawn, or for the performance of a legal obligation or upon order of an authority. Once the retention period expires, your personal data will be deleted. Therefore:


With whom we share your information


We do not share your personal information with others except as indicated in this Privacy Policy or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share your information with third parties such as payment providers or other partnerships that may be providing services to Hawaya, such as customer service and marketing assistance, performing business and sales analysis, ad tracking and analytics, supporting our website or application functionality, and supporting contests, surveys and other features offered through our Services. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.


We also may share aggregated, non-personal information, or personal information in hashed, non-human readable form, with third parties, including advisors, writers, researchers, partners, advertisers and investors for the purpose of conducting general business analysis, advertising, marketing, or other business purposes. We may share non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our Services and on websites or applications of third parties, and to analyse and report on advertising you see.


We also may disclose your information, including personal information: in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us; In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.


This type of service allows Hawaya to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Application, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving this Application. Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Application.


Intercom (Intercom Inc.)

Intercom is a user database management service provided by Intercom Inc. Intercom can also be used as a medium for communications, either through email, or through messages within this Application. We also may retain contact information (such as messages, email or any other type of contact) due to private analyses of quality or for training and improving our intern customer support.

Personal Data collected: Cookies, email address, Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.


Onward transfer and consent to international processing

We are a growing corporation with users and operations in multiple countries. We have developed data practices designed to assure information is appropriately protected but we cannot always know where personal information may be accessed or processed. While our primary data centers are in Egypt, we may transfer personal information or other information to our offices outside of Egypt. In addition, we may employ other companies and individuals to perform functions on our behalf. If we disclose personal information to a third party or to our employees outside of Egypt, we will seek assurances that any information we may provide to them is safeguarded adequately and in accordance with this Privacy Policy and the requirements of applicable privacy laws.

If you are visiting from other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal data, including sensitive data, by Hawaya from your region to countries which do not have data protection laws that provide the same level of protection that exists in countries in the European Economic Area. By providing your personal information, you consent to any transfer and processing in accordance with this Policy.


Third-party websites

There are a number of places on our Services where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an advertisement on Hawaya, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy" link typically located at the bottom of the webpage you are visiting.


How you can access and correct your information

If you have an online account with us, you have the ability to review and update your personal information online by logging into your account and clicking on Settings. Applicable privacy laws may allow any individual the right to access and/or request the correction of errors or omissions in his or her personal information that is in our custody or under our control. If you need assistance to do so, you may contact us. This includes:

1. identification of personal information under our custody or control; and

2. information about how personal information under our control may be or has been used by us.

We will respond to requests within the time allowed by all applicable privacy laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal information will be promptly sent to any organization it was disclosed to.


Your choices about collection and use of your information

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Services because such information may be required in order for you to register as a member; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our Services. When you register on our Services, you consent to receive email messages from us. At any time you can choose to no longer receive commercial or promotional emails from us by submitting this request to You may be given the opportunity, in any commercial email that we send to you, to opt out of receiving such messages in the future. We request a reasonable time to process an opt-out request. We may send you other types of transactional and relationship email communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications, will only affect future activities or communications from us. If we have already provided your information to a third party (such as a service provider) before you have changed your preferences or updated your information, you may have to change you preferences directly with that third party. Our applications may also deliver notifications to your phone or mobile device. You can disable these notifications in your device´s settings in your account under “Settings” or by deleting the relevant application.


How we protect your personal information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. We want you to feel confident using our Services to transact business. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. You agree that we may communicate with you electronically regarding security, privacy, and administrative issues, such as security breaches. We may post a notice on our Service if a security breach occurs. We may also send an email to you at the email address you have provided to us. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us.


Information you provide about yourself while using our service

We provide areas on our Services where you can post information about yourself and others and communicate with others or upload content such as photographs. Such postings are governed by our Terms & Conditions. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.


Children's privacy

Although our Services target a general audience, we restrict the use of our Services to individuals age 21 and above.


No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the Services.


The rights of Users

You may exercise certain rights regarding your data that is with us. In particular, Users have the right to do the following:


Changes to this Privacy Policy

We will occasionally update this Privacy Policy. When we post changes to this Privacy Policy, we will revise the "last updated" date at the top of this Privacy Policy. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.


How to contact us

If you have any questions about this Privacy Policy, please contact us by email to