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FAQs
What is Hawaya?

Created in Egypt, Hawaya is a serious-dating app for marriage and long-term relationships, matching its users in accordance with their selected preferences.

Is Hawaya free?

Yes, Hawaya is free to download and start using! You can subscribe to Hawaya Premium to get more app features.

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What are the supported platforms & devices?

Hawaya is currently available on iOS and Android.

Hawaya currently supports iOS 10.0 and up, and Android 6.0 and up.

What is the minimum age requirement?

Users must be at least 21 years old to sign up to Hawaya.

Can I use Hawaya anywhere in the world?

We’re now available in 13 countries, including:  Egypt, Indonesia, Turkey, Saudi Arabia, the UAE, Malaysia, Kuwait, Singapore, Germany, France, Canada, UK and the USA. We’ll keep opening up in new countries soon.

How does Hawaya work?

You can sign up to Hawaya via your Facebook account or via your mobile phone number.

If you sign up using your phone number, you will be asked to enter an activation code, which will be sent to you via SMS. Enter your name and the 4-digit code to set up your account.

How do I sign up to Hawaya?

You can sign up to Hawaya via your Facebook account or via your mobile phone number.

If you sign up using your phone number, you will be asked to enter an activation code, which will be sent to you via SMS. Enter your name and the 4-digit code to set up your account.

How can I be eligible to match with users and chat?

You’ll be able to match and chat with other users once you have completed your profile, uploaded a profile picture that complies with our rules, and completed the selfie verification process.

How do I set my search preferences?

To adjust who you can see on Hawaya, edit your Preference Settings.

Just tap your Profile icon >  Preferences > Choose from a set of free and Premium preferences to refine your search.

Hawaya offers free preference options  based on distance and age.

If you subscribe to Hawaya Premium, you can also set up to 4 extra preferences.

How do I change the language of the App?

Go to your Profile  page > Account > Settings > Choose your preferred app language. .

How do I message someone?

If you like a profile and they like you back, a chat  automatically starts with them. You can start sending messages to one another.

Premium users can start a conversation immediately when using the Instant Match feature.

Can I search for a specific person on Hawaya?

This is not possible.

Where can I find the users who like my profile?

If a user likes your profile, they'll always show up in your first Suggestions.

If you like them back, a conversation automatically starts with them.

Can I delete a message?

Once you send a message, you can’t delete it.

Can I undo a like or a skip?

Once you like or skip another user’s profile, you can’t go back to change your mind.

How do I unmatch with a user?

By unmatching a user, you end your chat with them.
Go to your open chat > Tap on the 3 dots in the top right corner > Tap End the Chat

How do I report a user for inappropriate behavior?
  • Go to the chat in question > Tap on the 3 dots in the top right corner > Tap Report User
  • Be sure to choose a valid reason for your report and add as much information as possible to help us take the necessary action against the offending user.
  • You can report specific messages in a chat by pressing and holding the text and selecting Report. A member of our  team will review your case and take further steps if necessary.

If I accidentally unmatched someone, can I match with them again?

Once you unmatch with a user, this will  automatically end the chat with them.

You won’t be able to go back to their profile and  change your mind. This person will also not show up in your Discovery  again.

Why did one of my Matches disappear?

If one of your Matches disappears from your chat conversations, this either means that the user deleted their account, or unmatched with you.

What is an Inactive chat?

If either you activate Exclusive Mode with one of your Matches, then all your  other chats will become inactive. If you exit Exclusive Mode, you will be able to re-access these conversations. .

What is an Exclusive Chat?

If you choose to engage with one user, you can enter Exclusive Mode and commit to getting to know one another without the distraction of other active chats.  Tap on the “I’m Ready” button that pops up on the top of your chat screen. An Exclusive Chat begins only when both you and your match complete this action.

How do I end an Exclusive Chat?

To end an Exclusive Chat, you just need to end the conversation with the user in question, and this will automatically unmatch you. You will no longer see this profile in Discovery Mode.

 

Tap on the Exclusive Chat > Tap on the 3 dots in the top-right corner > Tap End the Chat

 

Exiting Exclusive Mode  will automatically reactivate all your previously inactive chats.

How do I edit my profile?

To edit your profile, just tap your Profile icon > Choose Edit Profile

You can edit your photos, bio, topic questions and most of your personal information at any time from this section. You will not be able to edit
your name, age, religion and gender after sign-up.

How do I change my name/age/religion/gender?

Once registered, you can’t change your main personal information on the app (i.e.: name, age, religion and gender). Please contact our Customer Care team if you have made a mistake and would like to correct it: info@hawaya.com

How do I delete my Hawaya account?

To delete your profile, just tap your Profile icon > Edit Profile > Account > Delete Account

Can I rejoin after deleting my account??

You can create a new account at any time.
Sign up using either your Facebook account or your phone number.

How do I change my search preferences?

Just tap your Profile icon >  Preferences > Choose from a set of free and Premium preferences to refine your search. Control who you want to see first.

Hawaya offers free preference options based on distance and age.

Why do I have to upload a picture?

At Hawaya, your safety is our priority, and to ensure that both people in a Match  are real, serious and committed, you need to upload at least 1 picture to set up your account and it must meet our picture upload rules.

 

Hawaya users can upload up to six personal photos. Your pictures will be periodically reviewed and verified to ensure compliance with the picture upload rules.

Why are some pictures blurred?

Female users may choose to hide their own photos to the public, while retaining the ability to reveal them to  select users according to their preference.

Why has my picture been rejected?

Your picture could have been rejected if any of the following conditions were not met.

Your photo must:

  • Not contain any other people apart from you,
  • Be of high quality and clearly showing your face,
  • Not be layered with effects such as photo filters,
  • Not include nudity or any other offensive or inappropriate content,
  • Not from an online source, and/or featuring public figures, models, etc…
How does Selfie Verification work?

We use the Amazon Rekognition module to ensure you are the real you on all your profile pictures.

The verification happens in 2 steps.

1) We verify that you are the real you when you upload your first profile picture.

When you upload your first profile picture, we ask you to take two selfies. We compare these selfies against your profile pictures using Amazon’s facial recognition technology to make sure you’re the person who appears in the picture. Your selfies and the facial geometry generated throughout this process are both deleted upon completing verification. Your selfies are not added to your profile.

2) We then verify your other profile pictures

When you upload additional profile pictures, we verify those by comparing them against another one of your profile pictures that has already been verified, using the same Amazon facial recognition technology.

If you happen to delete all your profile pictures, we will ask you to start the selfie verification process again when you will upload a new profile picture.

How do you use the Selfie Verification information?

We only use the selfies and facial recognition information for the purposes of verifying that you’re the person who appears in your profile pictures.

What will you keep after verification is complete?

Nothing is kept by Amazon or us after your picture is verified. Neither your selfies, nor your facial geometry information is stored.

Under what legal authority / legal basis do you process the Selfie Verification information?

We process the Selfie Verification information only with your consent.

What is Hawaya’s Policy for the retention and destruction of biometric information?

Retention

Biometric information — namely, facial geometries that enables us to conduct facial recognition on your selfie and profile picture(s) — are only created and retained with your consent, for the duration of the picture verification process. Typically, this is completed in a matter of minutes. Once your account verification is complete, the biometric information is deleted. The selfies themselves are also deleted upon completing verification.

Destruction

When Amazon deletes the biometric information upon completion of the verification processes, it is permanently purged from their systems and can no longer be retrieved.

How do I find more information about Hawaya’s data practices, including my privacy rights?

Visit our Privacy Policy to learn more about our privacy practices, including the Your Rights section.

What if I have another question?

Contact us anytime!

What is Hawaya Premium?

Hawaya Premium is a paid subscription that gives you access to more functionalities when using the app.
Continue reading below for more information about our Hawaya Premium features.

What are the additional features I get when I subscribe to Hawaya Premium?

Hawaya Premium users gain access to a number of additional features designed to provide a more streamlined journey on the app, including: a daily allowance of Instant Matches and extra Discovery preferences, as well as the ability to see if their message has been read, boost their profile, and see who liked their profile.

How many likes can I use per day as a premium user?

While free users can only send a maximum of 100 likes per day, there is no daily restriction on the number of likes that Premium users can send, or the number of profiles that can view.

What is the Instant Match, and how can I use it?

Premium users can send up to 3 Instant Matches per day. This will enable you to engage in a conversation with a user you like without needing to wait for them to like you back.

How many Preferences can I use as a premium user?

Hawaya Premium users can use up to 4 additional Premium Preferences, in addition to the main free preference options of  Distance and Age.

How do I know if someone read my message?

Premium users will see  two blue ticks next to their message if it has been read. 

It is not possible for free Hawaya users to see if someone has read their message. The gray tick next to each sent message refers to message delivery.

How do I see who likes me?

With your Hawaya Premium subscription, you'll be able to see the people who have liked you by tapping the Likes You tab. Here, you’ll be able to see all the users who have sent you a like, but whom you haven’t yet matched with or skipped in Discovery.

When someone likes you, their profile will appear  in your Likes You tab. You'll be able to see all the people who have liked you one at a time. You can choose here either to match with them or to skip them.

On the Likes You page, you can see everyone who has liked you all at once by tapping on All in the upper left corner of your screen.

If you skip someone or match with them in Discovery, the like they sent you will no longer appear on the Likes You page.

What is Boost?

Boost is a feature that makes your profile visible to more users for a limited period of time. This means your profile benefits from greater visibility and will likely receive more likes as a result. Once you complete your Premium subscription purchase, you will be able to use the Boost feature. Once activated, the Boost icon at the top of your screen will turn mint blue to indicate that your profile is being Boosted.

At the end of your Boost period, you will see an in-app pop-up at the bottom of your screen notifying you that your Boost is complete.

Other users will not see that you have purchased Boost or that your profile is being Boosted.

How do I subscribe to Hawaya Premium?

You can purchase a Hawaya Premium subscription using the credit card information registered on your Google Play/App Store account.

How do I request a copy of my personal data?

At Hawaya, we are committed to protecting your data and privacy, as well as providing you access to the information you have provided us.

If you would like to request a copy of your personal data, please contact our customer support at info@hawaya.com.

In order to be able to receive the requested data, we would need to verify your email address. If you haven’t completed this step yet, please verify your email by opening your Hawaya app >Tap your profile settings > Account > Email > Verify your email address. Once you’ve submitted your email address, we’ll send you a link via email to verify it.

The information you will receive is largely already available to you through the app and may vary, depending on the way you have used Hawaya.

How do I stay safe and secure while using Hawaya?

Hawaya takes steps to ensure that all your interactions with matches  take place on a safe and secure digital platform.

To maintain their level of personal safety, we recommend that our users use the reporting feature when necessary.

We recommend that you always read the following safety instructions in order to maintain a healthy relationship through Hawaya:

To stay safe, please follow our Safety Tips.

How are my exchanges with other users processed by Hawaya?

Keeping you safe is and will always be a top priority. We use automated tools to scan interactions like messages solely for indications of harmful or illegal behavior.

 

Our trained agents may review interactions that are flagged by our automated tools or in response to a user report. We may use these examples to train our technology to improve our ability to find and remove similar content.

 

 

At Hawaya, your privacy is a top priority. It is at the core of the way we design and build the services and products you know and love, so that you can fully trust them and focus on building meaningful connections.

As part of our commitment to transparency in the way we process your information, we explain here what automated decision-making and profiling are, why it is at the very heart of our service (in fact, it’s probably the reason you love using our products!) and how you benefit from it.

 

 

What is automated decision-making and profiling?

Europe’s data protection framework, the General Data Protection Regulation (“GDPR”), provides the following definitions:

Automated individual decision-making: making a decision about an individual solely by automated means (i.e., using computers and algorithms only, without any human involvement in the decision-making process);

Profiling: evaluating certain things about an individual, including interests, preferences or behavior, through an automated processing of personal data (e.g., using computers and algorithms to determine someone’s interests based on his or her online behavior).

Does Hawaya rely on automated decision-making or profiling?

Automated decision-making and profiling are invisible features that are at the core of the services you know and love, upon which we constantly improve and without which we would be unable to help you build meaningful connections. We use these features for the following reasons:

To help connect you with other users.

We use the information you provide us (such as your gender and age) along with the information we collect from your use of the service (like your activity on the service and your location if you allow us to collect it) to power our proprietary matching algorithm and recommend compatible people to you.  We use the same process to recommend you to other users.

Of course, you can also change your search preferences to filter profiles which are shown to you on Hawaya.

To promote safety and security.

We use automated decision-making and profiling as part of our moderation efforts (for example, removing bots), as well as to promote the safety and security of our users by making it easier to prevent illegal and unauthorized actions from happening and to swiftly and efficiently detect and fight those actions when they happen.

This processing may lead to suspension or account closure for users who are reported to be found to engage in illegal or unauthorized activities, both on and off our services, without prejudice to other legal actions we could take.

Share your Success Story

Did you meet someone great and delete Hawaya for good? We want to hear about it! Share your success story with us at: marketing@harmonica.life

Why are my recommendations outside my Preference filters?/The profiles I see are too far away.

We do our best to make sure that the profiles you see first match most of your preference criteria. Whenever that is not possible, we present you with profiles that partially match your preference criteria, in an effort to provide further opportunities for you to meet a compatible Match.

For technical support and general questions, please email us at: info@hawaya.com

Contact Us

Thank you for getting in touch!

We appreciate you contacting us. One of our customer happiness members will be getting back to you within a few hours.

In the meantime, you can check out the following resources:

Frequently Asked Questions
Latest News

Have a great day ahead!

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